Two shavers, fourteen finishes, one job: the first wear again.
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If it is not right

Sometimes a shaver is the wrong size for the job, or arrives with a fault. Either way there are two doors, and both open from the order page of the partner store you bought from.

Door one: you changed your mind

  1. Open your order at the partner store.
  2. Choose the return option while the store's return window is open.
  3. Pack the shaver with its blades, cord and container.
  4. The refund follows the store's own policy and timing.

Door two: something is faulty

  1. Open the same order page.
  2. Describe the fault and add a photo or short video.
  3. The store offers a replacement or refund under its policy.
  4. Keep the box until the matter is closed.

We cannot see your order, payment or address, so we are not able to issue refunds or replacements ourselves. What we can do is help you get more from the shaver: write to us about fabrics and technique any time.